Analyst - Infrastructure Management.Information Technology

Reports To:

Manager - Infrastructure Management.

Division:

Information Technology

Mission:

• Develop, document and oversee the life cycle and maintenance of IT infrastructure components, including servers, databases, backup, storage, and systems management components for MTNN in accordance with standard design specifications.

Description:

• Plan and monitor complex virtual clusters (VMware, Tanzu, Redhat OpenShift, Azure, Oracle Linux KVM) , physical server, database, storage, backup infrastructure to detect anomalies and prevent service disruptions to the greatest degree possible
• Identify ways to streamline IT Infrastructure architecture documentation and align them to best international practice.
• Coordinate, manage and conduct research studies around Private and Public Cloud infrastructure, Artificial Intelligence, Infrastructure-as-Code, Hadoop Database, MongoDB, Exchange, Oracle Database, Backup, Microsoft business suites.
• Leverage ITIL technics to identify potential Infrastructure incidents and provide proactive and reactive solutions to mitigate disruption to services.
• Assist in maintaining Infrastructure software license compliance across servers (Physical/virtual), database, backup, storage, etc.
• Maintain an up-to-date inventory report for all IT Infrastructure assets (servers, storage database, backup etc.)
• Provide knowledge transfer to the IT Operations team by proactively bringing awareness of new IT Infrastructure changes, future roadmap initiatives and provide procedural documentation
• Analyze IT Infrastructure needs from business units and deliver solutions for an integrated global IT infrastructure environment
• Lead interactions with partners and service providers to foster strong relationships and troubleshoot major issues, determine adequate support levels, and evaluate new offerings
• Monitor vendors and build progress until delivery
• Uses expertise in overall infrastructure architecture to provide enhancements to existing products across server, backup, storage, database as well as direction for future capabilities
• Leads specific IT Infrastructure projects including the design, justification, and implementation of new technologies.

Education:

• First degree in Computer Science, Computer Engineering, or IT related discipline 
• Fluent in English 

Experience:

3-7 years’ experience which includes

• Minimum of 3 years Hands-on experience in Cloud Computing, Cloud-native Platform/application deployment, Virtualization, Operating System, Storage and System Management products.
• Strong experience working in a complex Infrastructure environment
• Strong experience in infrastructure architecture, data centers, servers, Database, Backup, Storage, SAN Switch and networks