Area sales manager – IDC Coordinator

RCL FOODS is a deeply rooted South African food manufacturer that produces some of the country’s most-loved brands, including Yum Yum peanut butter, Nola mayonnaise, Ouma rusks, and Selati sugar, just to name a few. At the heart of our culture and strategy is our Purpose – WE GROW WHAT MATTERS – which reflects our belief in collectively doing that little more to create a positive impact that truly matters. Visit our website: www.rclfoods.com RCL Foods is recruiting for a driven, highly energized and customer focused Area sales manager – IDC Coordinator within the baking business unit. The IDC Coordinator is responsible for providing effective commercial, administrative and financial coordination of the IDC portfolio. The role supports the end-to-end management of IDC customers and ensures that contracts, financial documentation, reconciliations, rebates, sureties, crates, cash and other commercial requirements are accurately maintained and processed. The position requires close collaboration with Sales, Finance, Distribution, Logistics, Operations and IDC customers to ensure that all IDC-related administration is completed accurately, timeously and in accordance with company policies and procedures. This role will be based in Durban and reporting to the Regional Sales Manager. This role is a Permanent role

Minimum Requirements

Education and Qualification

• Matric
• Diploma or Degree in Sales

Experience and Training

• 2 - 4 years minimum experience in sales and account management.
• Experience within the FMCG, food manufacturing, bakery or distribution industry advantageous.
• Experience with reconciliations, contracts, rebates, customer accounts and reporting.
• Experience working with multiple stakeholders and high-volume transactions.

Duties & Responsibilities

IDC Portfolio Administration

• Coordinate the administration of the IDC portfolio from contracting through to ongoing operational management and closure.
• Maintain accurate and up-to-date IDC records and master data.
• Ensure all required IDC documentation is properly completed, authorised and filed.
• Monitor outstanding documentation and follow up with relevant stakeholders.
• Maintain an organised electronic and physical filing system for IDC records.

Contracts & Commercial Documentation

• Coordinate the preparation, review and administration of IDC contracts with the IDC Administrator.
• Maintain records of signed contracts, amendments, renewals and supporting documentation.
• Monitor contract expiry dates and escalate renewals or amendments where required.
• Ensure contractual requirements are captured and communicated to relevant stakeholders.
• Maintain a contract register and provide regular status reports.

Financial & Cash Reconciliations

• Assist with IDC cash and account reconciliations.
• Investigate discrepancies and coordinate resolution with Finance and relevant operational teams.
• Monitor outstanding balances, payments and account queries.
• Ensure supporting documentation is available for all financial transactions.
• Assist with reporting on IDC financial performance and outstanding items.

Crate & Asset Management

• Coordinate the administration and reconciliation of bread crates and other company assets allocated to IDC customers.
• Monitor crate movements, balances and discrepancies.
• Investigate losses, shortages or unexplained variances.
• Maintain accurate crate records and supporting documentation.
• Liaise with Distribution and IDC customers regarding asset-related queries.

Sureties & Security Documentation

• Maintain accurate records of IDC sureties, guarantees and other security requirements.
• Monitor expiry dates and outstanding documentation.
• Follow up on renewals and ensure relevant documentation is available and properly filed.
• Escalate non-compliance or expired documentation to the relevant manager.

Rebates, Claims & Commercial Adjustments

• Coordinate the administration of IDC rebates, claims, credits and commercial adjustments.
• Validate supporting documentation before submission for processing.
• Track outstanding claims and follow up with relevant departments.
• Maintain accurate records of approved and processed rebates and claims.
• Assist with resolving customer queries relating to rebates and account adjustments.

IDC Customer Support

• Serve as an administrative point of contact for IDC customers regarding account and commercial queries.
• Respond to queries professionally and within agreed turnaround times.
• Coordinate with Sales, Finance and Distribution to resolve customer issues.
• Maintain a record of recurring customer queries and outstanding actions.

Distribution & Operational Coordination

• Liaise with Distribution and Bakery Operations regarding IDC requirements.
• Assist in coordinating bread supply, deliveries, returns, crates and related IDC administration.
• Monitor operational issues affecting IDC customers and escalate where required.
• Ensure relevant information is communicated between the IDC, Distribution and internal departments.

Reporting & Data Management

• Prepare regular IDC reports and management information.
• Maintain accurate IDC databases, trackers and dashboards.
• Monitor key IDC measures, including: o Contract status o Cash reconciliation o Crate balances o Sureties o Rebates and claims o Outstanding documentation o Customer account queries
• Identify discrepancies and trends and escalate material issues.

Compliance & Controls

• Ensure IDC administration complies with company policies, procedures and approved commercial controls.
• Maintain appropriate supporting documentation for audit purposes.
• Assist with internal and external audit requirements.
• Ensure segregation of duties and approval requirements are followed.
• Escalate suspected irregularities, control weaknesses or financial discrepancies.