Area Technical Officer - All Locations

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<strong>Why Airtel Africa?</strong>
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&nbsp;At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
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We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
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By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
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<br><strong>About the Role:</strong>
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<span>The job purpose is to coordinate, control, manage, support and track day-to-day network operations in the Zone to ensure optimal network availability, coverage, maintaining target network KPIs to deliver plus one network quality; providing local network support for both the Sales and Marketing team in the Zones to ensure that network impacting issues are proactively resolved.&nbsp;</span>
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<strong>Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.</strong>
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</div><p><span><strong>Educational Qualifications&nbsp;&nbsp;</strong></span></p>
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<li><span>Bachelor of Electrical /Electronic Engineering or Telecoms Engineering</span></li>
<li><span>Master’s degree in engineering a plus</span></li>
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<p><span><strong>Relevant Experience &nbsp;&amp; Functional / Technical Skills</strong></span></p>
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<li><span>Minimum of 8 years of varied experience in operation and maintenance in the Telecom industry</span></li>
<li><span>3-5 years managerial/Supervisory experience in a GSM/mobile company</span></li>
<li><span>Sound knowledge of Mobile Network O&amp;M</span></li>
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<p><span><strong>Other requirements&nbsp;</strong></span></p>
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<li><span>Analytical and presentation skills</span></li>
<li><span>Strategic negotiation skills&nbsp;</span></li>
<li><span>Entrepreneurial disposition in decision making and managing resources</span></li>
<li><span>Logical decision making abilities</span></li>
<li><span>Flexible and dedicated</span></li>
<li><span>Ability to innovate and deliver value to business&nbsp;</span></li>
<li><span>Ability to manage an outsourcing partner to effectively deliver on service level agreements</span></li>
<li><span>Ability to motivate and lead both internal and external partners</span></li>
<li><span>Impeccable integrity and character</span></li>
</ul><p><span><strong>Day to day management of all Zonal Network Operations &amp; maintenance strategic partners (SPS) to deliver optimal availability and QoS</strong></span></p>
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<li><span>Support the operational interface with both internal and external stakeholders, especially commercial teams, to ensure customer issues are resolved within acceptable KPIs.</span></li>
<li><span>Track the special events calendar with ZBM and marketing functions and ensure best-in-class service delivery during special events within the zone.</span></li>
<li><span>Track zonal network performance across various KPIs and network availability metrics.</span></li>
<li><span>Support periodic audits of all transmission, core, and radio networks, as well as preventive maintenance schedule audits.</span></li>
<li><span>Ensure that special tasks or projects required by HQ Technical are executed within the zone.</span></li>
<li><span>Work closely with the E//MS team to develop processes that prevent or reduce network failures.</span></li>
<li><span>Track and ensure that colo partners deliver on agreed SLAs.</span></li>
<li><span>Ensure SAQ activities are up to date, including rental renewals and lease payments, in collaboration with zonal finance.</span></li>
<li><span>Follow up with various internal functions, managed services (MS) partners, and colo partners on all issues affecting radio network availability, quality, and customer experience.</span></li>
<li><span>Ensure that security and community issues do not delay site closures.</span></li>
<li><span>Advise on and ensure the implementation of preventive measures by MS partners and colo partners to improve network performance.</span></li>
<li><span>Ensure adherence to all applicable regulatory requirements.</span></li>
<li><span>Audit and support zonal spares management to ensure the availability of both critical and non-critical spares in zonal warehouses.</span></li>
<li><span>Analyze network experience by conducting weekly trend analyses of complaint volumes and types.</span></li>
<li><span>Ensure proactive and continuous improvement of customer experience and perception within the zone.</span></li>
<li><span>Ensure power availability for all IBS sites that have not been transferred to the tower company.</span></li>
<li><span>Drive continuous network improvement within the zone by developing improvement plans and following up with relevant network functions.</span></li>
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<p><span><strong>Prepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria (Financial)</strong></span></p>
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<li>Direct the compilation of the annual zonal operating plan for Airtel Nigeria Networks.</li>
<li>Drive the achievement of annual zonal operating plan targets and all local and group operating expenditure–saving initiatives to ensure optimization of all network investments.</li>
<li>Ensure key focus on recurring operating expenditure.</li>
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<p><span><strong>Drive end-to-end process documentation and ensure compliance with processes, procedures, and policies for seamless operations across all service providers.</strong></span></p>
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<li><span>Establish an SLA measurement framework to ensure all service providers are accurately evaluated, rewarded, and penalized.&nbsp;</span></li>
<li><span>Identify, document, and implement processes, procedures, and policies to continuously improve operational efficiency.&nbsp;</span></li>
<li><span>Ensure all network facilities are maintained in line with global best practices.</span></li>
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<p><span><strong>Regulatory compliance</strong></span></p>
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<li><span>Ensure all operations and maintenance activities in the zone comply with applicable regulatory requirements.</span></li>
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<p><span><strong>Partner Management</strong></span></p>
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<li><span>Ensure effective processes for managing service providers.&nbsp;</span></li>
<li><span>Ensure zonal service provider requirements are adequately supported by both local and central network teams.</span></li>
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