Branch Manager (Talent Pool)

Purpose of the Job:
To maximise branch profitability and sustainable development of the branch by creating an optimal environment through: Maintaining and improving retail practices and systems used Supporting, monitoring, co-ordinating and managing the work done by direct reports Meeting and exceeding the expectations of the customer

Job Objectives:
People Management Conduct daily planning meetings with managers and controllers in line with regional manager’s operational requirements, in order to allocate tasks to responsible staff Monitor and facilitate branch managers’ and controllers’ performance to consistently meet or exceed operational, sales and cost saving targets and productivity standards within their areas of responsibility Lead, motivate, coach and enable direct reports to meet profitability and customer service standards • Train and develop direct reports according to the core competencies of their roles and ensure co-ordination of training and the delivery thereof is done in a professional manner Identify and develop high potential staff for succession planning purposes Performance of staff meets minimum operational KPI requirements at all times as a result of ongoing coaching and performance feedback Human resources processes adhere to corporate policies and procedures and labour legislation Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner Branch Profit Maximisation Plan, implement and monitor regional manager’s operational requirements at branch level Consistently achieve or exceed regional objectives and targets Manage, monitor and facilitate efficient branch operations and sales performance for ensuring consistent profit maximisation (i.e. non-expenses / sales profit) Consistently maximise branch gross profit through effective management of key gross profit drivers (e.g. sales and markdowns) Implement and facilitate achievement of maximised budgeted sales of the branch Maintain stock holding budget and stock ordering within required parameters Update and guide Branch staff consistently on sales budgets and targets received from head office Maintain 100% consistency and adherence to stock price changes Manage and maintain assets register within set regional parameters Take corrective action to address sub-standard branch performance and update status report Branch Proitability Reporting Provide timely and accurate reporting i.r.o: Profit and Loss reports Stock holding number of days report Purchase versus sales reports Waste and damage reports Admin reports 6-monthly stock take reports Identify improvement opportunities and possible challenges (as per business intelligence report and other information sources), making recommendations for corrective action to proactively address these Meeting Customer Expectations Maximise customer loyalty by creating a consumer-friendly environment through effective people and process utilisation Ensure effective implementation and monitoring of company customer returns / complaints policy Resolve or refer all unresolved branch queries to Checkline within 24 hours Stock Availability Assurance Pro-actively plan, monitor and maintain consistent stock range availability and movement according to demand and making alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs) Proactively plan, communicate and implement stock promotions according to seasonal changes Oversee accurate 6-monthly stock taking process in line with company policy and procedures Housekeeping and Compliance Assurance Comply with hygiene and housekeeping standards at all times Maintain all equipment assets at all times as per company standards Consistently adhere to audit and required legislative standards and statutory requirements i.r.o: Branch inspections Equipment checks (tills, refrigerators and freezers) Food safety and hygiene standards OHS Act standards Comply with alarm call-out policy

Qualifications:
Grade 12 or equivalent (essential) Retail management diploma (desirable)

Experience:
Branch management/supervisory experience in retail environment (desirable) Experience in Shoprite procedures (desirable)

Knowledge and Skills:
Desirable knowledge and skills: Sales target budgeting In-store stock management Expense budget planning and control Promotional planning Retail store operations management Branch reporting Merchandising