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Business Manager, Retail SME

Full_time Abuja, Federal Capital Territory, NG
Posted 1 week ago 56 views 0 applications

Job Description

Job Grade: SBO - DM

Job Overview:

Responsible for business/team growth, profitability, sales, service delivery, and personnel management in line with assigned budgets and the Access Way.

Job Location

Open to all states within Nigeria.

Key Responsibilities

  • Drive SME portfolio growth through targeted acquisition strategies
  • Conduct market and industry scans to identify viable SME opportunities
  • Build and maintain a strong pipeline of qualified SME prospects
  • Manage relationships with key SME clients (top-tier and growth accounts)
  • Drive customer engagement through physical and digital channels
  • Improve customer retention and wallet share growth
  • Review, structure, and recommend SME credit facilities
  • Manage the SME loan portfolio to ensure quality and performance
  • Lead and supervise SME Relationship Officers/Account Officers
  • Conduct periodic performance reviews and coaching sessions
  • Drive achievement of loan, deposit, and revenue targets
  • Monitor profitability, cost-to-income ratio, and cost of risk
  • Prepare and present SME unit performance reports (weekly/monthly)
  • Contribute to budget planning and execution
  • Collaborate with Risk, Credit, Operations, and other stakeholders
  • Foster a high-performing SME-focused sales culture
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