Job Description
Job Grade: SBO - DM
Job Overview:
Responsible for business/team growth, profitability, sales, service delivery, and personnel management in line with assigned budgets and the Access Way.
Job Location
Open to all states within Nigeria.
Key Responsibilities
- Drive SME portfolio growth through targeted acquisition strategies
- Conduct market and industry scans to identify viable SME opportunities
- Build and maintain a strong pipeline of qualified SME prospects
- Manage relationships with key SME clients (top-tier and growth accounts)
- Drive customer engagement through physical and digital channels
- Improve customer retention and wallet share growth
- Review, structure, and recommend SME credit facilities
- Manage the SME loan portfolio to ensure quality and performance
- Lead and supervise SME Relationship Officers/Account Officers
- Conduct periodic performance reviews and coaching sessions
- Drive achievement of loan, deposit, and revenue targets
- Monitor profitability, cost-to-income ratio, and cost of risk
- Prepare and present SME unit performance reports (weekly/monthly)
- Contribute to budget planning and execution
- Collaborate with Risk, Credit, Operations, and other stakeholders
- Foster a high-performing SME-focused sales culture
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