Catering Manager - Johannesburg HC

Business Unit / Division:

Fedics

Job Type Classification:

Permanent

Location - Town / City:

Pretoria

About Us:

Fedics is seeking a Catering Manager to oversee the day-to-day operational management of a key account. The successful candidate will be responsible for maintaining a high standard of service delivery in line with site-specific SLAs, managing client relationships, conducting site visits, and supporting and developing on-site management teams. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:

• Take full responsibility for the management of the unit
• Ability to work in a demanding environment
• Set and manage service delivery standards
• Lead, motivate, train, and develop a team of staff
• Implement and maintain operational controls in line with budgetary requirements
• Ensure the quality of food preparation, presentation, and service meets Fedics standards
• Ensure compliance with all Fedics policies and procedures
• Manage daily HR and IR matters, including training, development, and performance management
• Analyse and anticipate client needs and potential complaints
• Take responsibility for all functions by organising, preparing, and coordinating accordingly
• Manage all administration, finances, debtors, and budgets
• Process Fedics paperwork and compile and interpret weekly and monthly P&L statements
• Build and maintain strong relationships with clients and customers on a daily basis (essential)
• Be willing to work long hours and weekends when required
• Stay abreast of the latest food trends and best practices

Skills and Competencies:

• Take full accountability for the overall performance and operations of the unit
• Maintain a minimum 85% client satisfaction rating and drive continuous service improvement
• Ensure excellent patient experience scores through consistent service and engagement
• Engage daily with healthcare stakeholders, building strong, trusted relationships
• Ensure high-quality food preparation, presentation, and service standards in line with Fedics requirements
• Manage and control food costs, budgets, financial performance, debtors, and P&L
• Lead, train, and motivate staff while managing HR, IR, and performance processes
• Maintain compliance with Q-PRO, OSHACT, GMP, and healthcare hygiene standards
• Plan, coordinate, and execute all catering functions effectively
• Ensure operational controls are implemented in line with budgetary requirements
• Work flexible shifts in line with operational and healthcare requirements

Qualifications:

• Matric (Grade 12) or equavalent National Diploma in Hospitality Management or relevant qualification (advantageous)
• Minimum 3 years’ experience in a Healthcare catering management role
• Strong background in food service and kitchen operations
• Computer literacy
• Valid driver’s licence and own transport
• Understanding Food safety compliance