Control Officer

The Control Officer is responsible for monitoring, analysing, and coordinating all journey and safety-related activities to ensure operational efficiency, productivity, and compliance with company standards.

Key Responsibilities

• Monitor journey management activities to ensure efficient use of drivers, vehicles, and resources.
• Schedule, track, and analyse trips to ensure timeliness, fuel efficiency, and adherence to approved routes.
• Monitor real-time journey performance using GPS, telematics, or tracking dashboards.
• Identify and report journey deviations, delays, or non-compliance with procedures.
• Generate productivity reports, highlighting performance metrics such as trip time, fuel consumption, and downtime.
• Recommend process improvements to enhance operational productivity and reduce inefficiencies.
• Ensure compliance with company journey management policies, safety standards, and regulatory requirements.
• Collect, verify, and maintain accurate records of safety data, incidents, near-misses, and corrective actions.
• Develop, update, and maintain safety and productivity dashboards to provide real-time visibility of performance indicators.
• Track safety trends, risk indicators, and areas of non-compliance to support proactive risk management.
• Ensure timely follow-up and closure of pending safety and corrective actions.
• Prepare weekly, monthly, and quarterly control reports for management decision-making.
• Provide data‑driven insights and recommendations to improve journey safety and productivity outcomes.
• Act as a central point of contact for journey control and safety data coordination between drivers, supervisors, and management teams.

Skills & Competencies

• Strong understanding of Journey Management and Safety Management Systems (SMS).
• Proficiency in Microsoft Excel, Power BI, or other data visualization and reporting tools.
• Strong analytical and problem‑solving skills.
• High attention to detail and accuracy in data handling.
• Excellent communication and report‑writing abilities.
• Ability to multitask and work collaboratively with cross‑functional teams.
• Strong organization and time management skills.

Qualifications & Experience

• Bachelor’s degree in Transport Management, Computer Science or a related field.
• 1–5 years of experience in operations control, journey management, safety monitoring, or data analysis.
• Experience working with GPS tracking, telematics systems, or dashboard/reporting tools is an advantage.