BI
Customer Experience Representative
Bioharb Global Limited
Job Description
The Customer Experience Representative is responsible for ensuring that every Bioharb customer receives professional, respectful and timely support after interacting with or purchasing from the brand.
Min Qualification
OND
Experience Level
Entry level
Experience Length
1 year
Language Requirement
English
Working Hours
Full Time - 8 to 5
Applicant Location
Abuja, Nigeria
Responsibilities
- Customer Enquiries
- Complaint Resolution,
- Delivery Support,
- Product Support,
- CRM Documentation,
- Customer Follow-Up,
- Voice of Customer.
Requirements
- 1–4+ years customer-service/customer-experience range.
- Strong candidates may come from healthcare/wellness companies, pharmacies, FMCG, telecommunications, fintech/banking, e-commerce, hospitality or other high-volume customer-facing businesses.
- A minimum of an OND in a related field.
- Excellent verbal and written communication,
- Active listening
- Complaint handling
- Conflict de-escalation
- Problem solving,
- Emotional intelligence
- CRM/customer-support software and WhatsApp/email etiquette.
Personality Avatar
We want someone who is calm under pressure
- Empathetic and Patient,
- Articulate, warm, emotionally intelligent, and solution-oriented,
- Disciplined, Detail-oriented, tech-comfortable, coachable, and high-integrity.
What This Role Is Not:
Customer Service is not another Closer.
How to Apply
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