Customer Management Professional

The Contract Management Department is part of our Service Business Unit and is responsible for the management of service contracts in place, aftermarket spare parts sales and Wind Turbine after-sales opportunities.

Responsibilities

• Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contracts
• Define a common strategy in customer relationship management alongside the service operations team
• Develop new business opportunities value-added services and diligently pursue recapture opportunities for lost accounts
• Prepare Time & Material quotations and ensure backlog increase with this type of sale
• Assist the commercial department in negotiation of new Service Contracts, amendments and service quotations from the beginning of the process
• Assist with answering contractual questions from Customers, the Sales Department and Operations
• Deal with technical open case resolution process, timely communication, and regular meetings in close collaboration with the Technical Support Department
• Control project Bonus and Penalties Bonus; variable & LD
• Prepare Monthly Windfarm Customer Reports and upload them to the customer portal
• Timely invoicing of all customers and ensure the updated billing plan is in the ERP system
• Follow up with customers for timely invoice settlement

Qualifications

• Engineering or Business degree
• Contract management experience
• Fluency in English

Competencies

• Team working, accountability and self-management
• Leadership and problem-solving skills
• Capable of quickly responding to rapidly shifting priorities
• Customer and business-oriented mindset
• Contract management skills
• Sales and negotiation skills
• Diligence
• Willingness to learn