Customer Service Manager

• Play a pivotal role in promoting the brand of the company by delivering outstanding customer service expertise to clients of the company who come from different backgrounds.
• Generate powerful proposals daily and make convincing presentations to conclude new business deals with clients from different parts of the world.
• Having telephone conversations daily with clients from different parts of the world, and as such must be able to present himself as an internationally competent professional capable of assisting the clients in their service requirements from the company.
• Sending business emails to business owners from different parts of the world. As such, the right candidate must be experienced enough in composing grammatically correct, strong, and convincing business letters to top-level professionals across the world.
• Ensure prompt follow-up with their clients daily through WhatsApp messaging, emails, and phone calls, as may be required, depending on the preference of each client.

Requirements:

• This position is preferably open to confident and smart candidates only.
• Minimum academic qualification of a bachelor's degree in any related discipline.
• The ideal candidate must be very outstanding, fluent, and eloquent in both written and spoken English.
• Knowledge of any other international language would be an added advantage.
• The right candidate must be able to establish an 'outstanding first impression' while relating to clients.
• Candidates will receive a preliminary phone call interview for initial screening before an invitation for a physical interview.
• A good first-time impression must be demonstrated during the phone interview screening to qualify for a physical interview.
• The right candidate must be able to type very good and grammatically balanced business letters at a very fast speed using a laptop.
• Part of the interview process will involve typing a complete business letter within the office, and a maximum of 15 minutes.
• The job holder will have strong written and verbal communication skills and the ability to interact with a variety of top-level personalities and clients.
• The ideal candidate is required to be enthusiastic, very friendly, and have excellent relationship-building skills.