Customer Value Proposition Officer- Private Banking

DUTIES & RESPONSIBILITIES

• Work with relevant departments to maintain the consistent look and feel of the private banking lounges in Lagos, Abuja and Port Harcourt.
• Interface with Marketing and Corporate communication department for update and production of brochures and marketing collaterals for Private Banking customers.
• Manage concierge services and liaise with service providers to ensure seamless service delivery to PB clients.
• Manage relationships with merchant partners to enhance PB customers experience.
• Ensure that Private Banking brand remains distinct and aspirational at all times.
• Manage platforms for collaboration with FBN UK and other partners.
• Maintain oversight of the Private Banking website by liaising with administrators.
• Manage concierge services upon launch and manage the relationship with merchant lifestyle partners.
• To liaise with Private Bankers, customers and stakeholders to identify new trends and value proposition.
• Identify opportunities for new or improvement of existing products and services through deep understanding of customers need and feedback on current services offered.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.

Education

•               Minimum Education:  First Degree in any discipline with minimum of 2.2. or Higher National Diploma (HND) with minimum of Upper  Credit.

Experience

•               Minimum experience : 6 years’ experience in Banking/Finance