Debtors Supervisor I

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We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

The Debtors Supervisor is responsible for the operational supervision of the debtors function and all related administration including assisting with major accounts and the general ledger. The incumbent is further responsible to ensure superior customer service in the department.

KEY WORK OUTPUT AND ACCOUNTABILITIES

DISRUPTIVE INNOVATION

Debtors function

• Responsible for the daily supervision of the Debtors process including but not limited to the full outstanding age analysis for COID patient accounts.
• Ensure the company maintain a positive cash flow by striving to reach set targets (By using DA and payment run report).
• Check daily AR reports (KPI) and keep a folder with proof of evidence.
• Distribute and control the weekly stale report for high-risk cases and keep a folder with proof of evidence.
• Review electronic / paper claim submissions to medical aids.
• Liaise with medical aids, patients, and all other stakeholders.
• Manage and assist on a high level with any Debtors books in absence of a debtor’s controller.
• Ensure that refund queries are checked and resolved timeously and loaded to be approved via workflow.

Quality Assurance

• Ensure that Debtor Controllers maintain the highest standards of quality and data integrity in all their work.
• Continuously analyse the risks and non- compliance and investigate and mitigate poor quality of data within credit control process.
• Supervise customer service to ensure a professional and friendly attitude when resolving patient complaints or sorting out routine enquiries.
• Maintain & facilitate the CSA checklist and keep a folder with proof of evidence.

Training

• Assist and train team with processing journals accurately and explain / train on the use of correct coding.
• Act as a Super User for Debtpack and SAP.
• Act as Super User for MHC coding guides these include CPT, ICD10 and NTBG.
• Assist with the orientation of new staff.

General

• Adhoc duties and responsibilities when required.
• Action sigma calls for all new on-boarding requirement.

Systems and reporting

• Manage, analyse and interpret and action the SAP reports daily/weekly/monthly related to Debtor control in accordance with the CSA requirements.
• Ensure all rejection reports are actioned and followed up daily related to allocated book.

TRANSFORMATION OF OUR SOCIETY

People supervision

• Ensure compliance with Group Policies, Procedures and Processes.
• Assign decision making authority and task responsibility appropriately in order to maximise organisation and employee effectiveness.
• Supervise all activities within Debtor departments.
• Conduct time and attendance administration.
• Support training and development of staff.
• Promote staff wellbeing and motivating the team.

Personal and professional development

• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare’s evolving policies and procedures.
• Ensure professional conduct and appearance of staff.

Teamwork

• Actively participate as a member of a team to achieve goals.

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business hours.
• Will interact with internal and external customers through several different means.
• Travel to Netcare Business Units and/or funders and schemes will be required on an ad hoc basis.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity- I always embrace diversity to strengthen inclusivity and belonging.

Join the team committed to providing the best and safest health and care.