Digital Financial Services Department,Uganda.Head of Digital Financial Services

Key Responsibilities

Define, develop, and execute the Bank's Digital Financial Services strategy in alignment with the Bank's overall business objectives and growth agenda.

Drive revenue growth, profitability, customer acquisition, and increased adoption of all digital financial services channels and products.

Oversee the design, development, launch, and lifecycle management of digital products including Mobile Banking, Internet Banking, Agency Banking, Merchant Solutions, and Digital Lending.

Lead the expansion and optimization of the Agency Banking and Merchant Acquiring network to deepen financial inclusion and enhance customer reach.

Identify, negotiate, and manage strategic partnerships with Mobile Network Operators (MNOs), Fintechs, Payment Service Providers, Utility Companies, and other ecosystem partners.

Ensure seamless integration between digital channels, core banking systems, and third-party platforms through APIs and other enabling technologies.

Ensure full compliance with Bank of Uganda regulations, the National Payment Systems Act, Data Protection and Privacy regulations, AML/CFT requirements, and all applicable regulatory standards.

Develop and strengthen digital risk management frameworks in collaboration with Risk, Compliance, Information Security, and Technology teams to mitigate fraud, cyber threats, and operational risks.

Lead, coach, and develop a high-performing Digital Financial Services team while championing innovation, customer-centricity, and agile ways of working.

Monitor and report on DFS performance indicators and continuously drive improvements in digital channel usage, customer experience, transaction volumes, operational efficiency, and service quality.

Daily Responsibilities

• strategic direction to improve business performance and customer adoption.
• Engage with internal and external stakeholders to support the implementation of DFS initiatives, partnerships, and digital transformation projects.
• Provide oversight and direction on digital product development, channel enhancements, operational excellence, and customer experience initiatives.
• Review digital business performance reports, identify growth opportunities, and implement corrective actions where necessary.
• Manage, coach, and support the Digital Financial Services team while ensuring achievement of departmental objectives and business targets.

Challenges

• Channels revenue vs cost optimization
• Activity growth across all digital channels and partnerships
• Branch channels officers productivity

Minimum Position Qualification Requirements

Academic & Professional

• Education: Bachelor’s degree, Business Administration, Commerce, Finance, Computer Science, Information Technology or related field
• Professional Qualifications: Digital Banking, Digital Finance, Payments, Fintech, Project Management or related field, AA
• Master’s degree: MBA, MSc, Finance, Technology, Business Administration or related field, AA

Experience

Minimum 8 years of progressive experience in Banking, Telecom (Mobile Money), Fintech, Payments, or related sectors