Job Description
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Role Summary
The Emergency Care Technician is responsible for enhancing operational efficiency and service delivery through quality patient care and fostering client centric focus through being a brand ambassador for Netcare.
Key Work Outputs and Accountabilities
• Complete all company and legal documentation is essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete EPRF’s – (Electronic Patient Report Forms) accurately for every patient treated
• Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager
Consistency of Care
• Enhance operational efficiency and service delivery through quality patient care and fostering client centric focus through being a brand ambassador for Netcare.
Administrative Duties
• Complete all company and legal documentation is essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete EPRF’s – (Electronic Patient Report Forms) accurately for every patient treated
• Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager
Quality Improvement
• Ensure quality assurance to maintain work standards and integrity of data reporting
• Respond to any emergency if requested and administer Advanced Life Support treatment to any patient requiring as per the HPCSA protocols and regulations
• Depending on specialization, provide assistance with medical rescue, emergency communications or specialized transport.
• Immediately call for backup should the condition of the patient require treatment that exceeds your scope of practice and competency
• Log all calls with the Netcare 911 Call Centre and obtain a Case Number for every call attended and make sure this number appears on all pages of the PRF/EPRF
Administrative duties
• Complete all company and legal documentation is essential in the completion of your duty, and to ensure that copies of such documentation are handed to the Operations Manager for filing
• Ensure hospital records are completed in accordance with their internal requirements whenever a patient is delivered to them via the casualty/emergency unit
• Complete EPRF’s – (Electronic Patient Report Forms) accurately for every patient treated
• Complete any and all paperwork required for overtime worked and leave required
• Perform any other reasonable duties as requested by Operational Manager
... (other sections converted similarly) ...
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