Front Desk Clerk / Sales Assistant

Job Description

The Front Desk Clerk / Sales Assistant is responsible for managing front desk operations while actively supporting sales activities. As the first point of contact, the role ensures a welcoming customer experience while contributing to revenue generation through effective customer engagement and sales support.

Key Responsibilities

• Receive and welcome customers, clients, and visitors professionally
• Handle incoming calls, messages, and inquiries promptly
• Manage walk-in clients and direct them appropriately
• Maintain a clean, organized, and professional reception area
• Assist customers with product inquiries, pricing, and purchases
• Promote Plasmaco products and services to clients
• Support daily sales activities and help achieve sales targets
• Prepare quotations, invoices, and receipts accurately
• Follow up with customers on inquiries and pending orders
• Ensure a high level of customer satisfaction at all times
• Handle customer concerns or complaints professionally and escalate when necessary
• Build and maintain positive client relationships
• Maintain accurate records of sales, customer interactions, and transactions
• Support coordination between sales, operations, and finance teams
• Assist with basic reporting and stock or order tracking where required

Qualifications & Experience

• Diploma or Bachelor’s degree in Business Administration, Sales, or related field
• 1–3 years of experience in a similar role
• Experience in retail or customer-facing roles is an advantage
• Basic knowledge of sales processes and customer handling
• Proficiency in Microsoft Office (Word, Excel)
• Must be fluent in Kinyarwanda, English, and French

Core Competencies

• Strong customer service and communication skills
• Sales and persuasion ability
• Organizational and multitasking skills
• Attention to detail and accuracy
• Basic computer literacy

Behavioral Competencies

• Professional appearance and attitude
• Friendly, approachable, and confident
• Strong interpersonal skills
• Ability to work under pressure
• Reliable and proactive

How to Apply

Interested candidate should submitted their applictaion no later than 15th May,2026. Please click on the “Apply” button to complete your application.