Front Desk Officer.

Job Description

We seek to hire a suitable of candidate for this role

Responsibilities:

• Welcome guests and ensure smooth check-in and check-out procedures.
• Handle reservations, guest inquiries and complaints professionally.
• Maintain accurate guest records and billing information
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Cash handling and all payments' accountability.
• Handle all guests' complaints calmly and professionally.

Requirements:

• A minimum of 1-2 years of proven experience in a hotel front desk or customer service role.
• A minimum of a diploma in hospital management, business administration or related fields.
• Proficiency in Microsoft Office and hotel management software is an advantage.
• Strong knowledge of front office operations and hotel reservations systems.
• Excellent communication, interpersonal and telephone etiquette skills.
• Professional appearance and customer-focused attitude.

Remuneration:

NGN 100,000

How to Apply:

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