General Manager - IT Software Engineering and Delivery.Information Technology

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<b>Reports To:</b> Chief Information Officer - CIO
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<b>Division:</b> Information Technology
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<b>Mission:</b>
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<li>To lead the end-to-end engineering and delivery of software, AI and digital-platform solutions for MTNN, ensuring speed, quality, reliability and reduced vendor dependency.</li>
<li>To build and scale in-house product development and engineering capability, delivering new products, services and IT platforms for new business/revenue lines based on the business roadmap.</li>
<li>To drive DevOps enablement, middleware services, platform reliability and engineering governance across strategic digital platforms.</li>
<li>To oversee solution delivery, quality assurance and management of delivery partners, and to industrialise AI solutions from proof of concept into production.</li>
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<b>Description:</b>
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<li>Lead end-to-end software and AI engineering delivery across strategic digital platforms, in line with the target architecture and standards set by IT Strategy, Architecture &amp; Design.</li>
<li>Build and lead in-house product development, working with business product owners to deliver new products and services based on the business roadmap.</li>
<li>Drive agile delivery at scale, including release planning, dependency management and delivery governance across squads and delivery partners.</li>
<li>Drive DevOps enablement, CI/CD and automation, embedding security-by-design in collaboration with Information Security.</li>
<li>Ensure the stability, performance and scalability of middleware and integration services.</li>
<li>Ensure platform reliability through engineering for resilience, observability and effective transition to IT Operations.</li>
<li>Industrialise AI by taking prioritised AI use cases from proof of concept into scalable, monitored production solutions.</li>
<li>Establish engineering governance: coding standards, quality assurance and testing, quality gates and technical-debt management.</li>
<li>Develop framework, policies, standards, methodologies and procedures to guide software engineering and delivery.</li>
<li>Monitor, review and report delivery performance (e.g. lead time, release frequency, change failure rate, recovery time) and conduct project post-implementation reviews</li>
<li>Deliver business value through partnership with MTNN’s ecosystem and delivery partners, managing them against agreed performance standards.</li>
<li>Partner with the GM, IT Strategy, Architecture &amp; Design through the design authority, providing delivery insight to inform architecture and roadmaps.</li>
<li>Partner with business product owners and IT Operations to ensure solutions meet business needs and are supportable in production.</li>
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<b>Education:</b>
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<li>A first degree in Computer Science, Software Engineering, Engineering, Information Technology or a related discipline.</li>
<li>A Master’s degree, preferably an MBA, will be an advantage.</li>
<li>Agile, DevOps and/or cloud certifications will be an advantage.</li>
<li>Fluent in English</li>
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<b>Experience:</b>
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A minimum of 12 years of working experience, which includes:
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<li>Manager track record of 5 years or more, with at least 3 years in the relevant sector or industry.</li>
<li>Substantial experience leading software engineering and delivery at scale (agile, DevOps, in-house development).</li>
<li>Experience managing delivery partners and vendors.</li>
<li>Experience delivering AI/data products is advantageous.</li>
<li>Work experience across diverse cultures and geographies is advantageous.</li>
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