IT Infrastructure Analyst II

The International Institute of Tropical Agriculture seeks suitable Nigerian nationals for the position below at the Institute’s Headquarters in Ibadan.

Position: IT Infrastructure Analyst II

Contract: 3-years renewable contract

Location: Ibadan

Closing Date: 5 August 2026.

Responsibilities:

• Own day-to-day Incident & Request Management for assigned service queues; ensure accurate triage, prioritization, and timely resolution within SLA.
• Participate in Problem Management (trend analysis, root-cause analysis, corrective/preventive actions) and track known errors/workarounds.
• Participate in Change Management activities (impact/risk assessment, scheduling, pre/post checks, rollback plans) and present changes to CAB as required.
• Maintain and improve standard operating procedures for repetitive operational tasks.
• Track and report availability, performance, and capacity metrics; recommend scale-up/scale-out or optimization measures.
• Perform health checks (daily/weekly/monthly) on critical services, document and escalate deviations.
• Provide L2/L3 support for Windows/macOS endpoints, printing, mobile devices/MDM, and approved software images.
• Administer identity & access operations (provisioning, de-provisioning, group/role changes, periodic access reviews) in coordination with the Information Security team.
• Package, test, and deploy patches and updates for endpoints and core services in line with the change calendar
• Collaborate with Network/Infrastructure teams on L2 tasks for Wi-Fi, VPN, and PABX/IP telephony.
• Execute routine operational tasks on servers and services (backups/restores, certificate renewals, log rotation, service restarts, DR runbooks) under the guidance of Lead, IT Operations & Security Management.
• Ensure stations remain connected to HQ services; provide remote support to Station IT Officers.
• Carry out security hardening baselines on endpoints/services; remediate vulnerabilities assigned via scans or advisories.
• Provide clear technical communications to stakeholders and contribute to IT service status updates.
• Update knowledge articles for end-users; deliver on-the-spot user training on call or remotely.
• Contribute to post-incident reviews, lessons learned, and backlog; champion automation/scripting to remove toil.
• Perform any other job-related duties assigned by the supervisor.