IT Technician

Job Overview

The African University of Science and Technology (AUST), Abuja is seeking a competent IT Technician to maintain and enhance our technological infrastructure. The successful candidate will provide technical support, install and configure both hardware and software, ensure network stability, and help maintain high standards of security and system reliability.

Primary Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other IT hardware.
• Install, update, and troubleshoot software applications and operating systems (Windows, macOS, etc.).
• Provide technical support to end users; diagnose and resolve hardware, software, and connectivity issues in a timely manner.
• Set up new user accounts, manage permissions, and configure network access.
• Perform regular backups, ensure data security, and safeguard company data.
• Maintain and update inventory of IT equipment and software licenses.
• Support network administration; troubleshoot issues related to TCP/IP, DNS, DHCP, and general connectivity.
• Collaborate with external vendors for technical support, maintenance, and repairs where necessary.
• Document technical issues, resolutions, and standard operating procedures for reference and knowledge sharing.

Qualifications

Educational Requirements

• Diploma, Degree, or equivalent qualification in Information Technology, Computer Science, or a related discipline.

Experience

• Minimum of 2 years’ experience in IT support, technical assistance, or a similar role.

Technical Skills & Knowledge

• Hands-on experience with hardware installation and software troubleshooting.
• Basic understanding of networking protocols (TCP/IP, DNS, DHCP).
• Familiarity with Windows and/or macOS operating systems.
• Knowledge of Office 365, cloud platforms, and remote support tools is a plus.

Core Competencies

• Strong troubleshooting skills and attention to detail.
• Excellent written and verbal communication.
• Good interpersonal skills; ability to work well in a team.
• Ability to work under pressure and manage multiple tasks.
• Integrity and ability to handle confidential information with discretion.

Desirable

• IT certifications such as CompTIA A+, Microsoft Certified, or equivalent.
• Prior experience working in a university or institutional environment.

Salary & Benefits

As per University’s salary structure (scale/grade to be determined).

How to Apply

Please submit your cover letter, resume, and relevant credentials in a single PDF document. Use the online application link below. Applications submitted through any other platform will not be considered.