Key Account Manager, South-South Region

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<strong>Why Airtel Africa?</strong>
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&nbsp;At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
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We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
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By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
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<strong>About the Role:</strong>
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<span>The purpose of the job is to acquire and retain more corporate customers and increase revenue for the business.</span>
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<strong>Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.</strong>
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</div><p><span><strong>Educational Qualifications&nbsp;</strong></span></p>
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<li><span>A University Degree in Business Administration, Marketing or related course</span></li>
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<p><span><strong>Relevant Experience &amp; Functional / Technical Skills&nbsp;</strong></span></p>
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<li><span>8-10 years’ experience in manager level, preferably in middle FMCG, Consumables &amp; telecom</span></li>
<li><span>8-10 years’ experience in managing Key Accounts</span></li>
<li><span>Adequate product knowledge to sell value to customers</span></li>
<li><span>Presentation Skills&nbsp;</span></li>
<li><span>Relationship Management</span></li>
<li><span>Analytical Thinking</span></li>
<li><span>Proficiency in MS Office</span></li>
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<p><span><strong>Other requirements&nbsp;</strong></span></p>
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<li><span>Achieving Results, &amp; Delighting the Customer</span></li>
<li><span>Team Player; Independent, Confident, and Objective</span></li>
<li><span>Attention to detail</span></li>
<li><span>Excellent oral and written communication skills</span></li>
<li><span>Good presentation skills</span></li>
<li><span>Ready to achieve beyond set target</span></li>
<li><span>Committed to common goals and values of the organization</span></li>
</ul><p><span><strong>Responsible for the implementation, acquisition &amp; retention strategy for prospective and existing accounts in sector of assignment</strong></span></p>
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<li><span>Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits</span></li>
<li><span>Encourage and develop opportunities to have Airtel presence in all Corporate Organizations in your sector</span></li>
<li><span>Create opportunities to run presentations of Airtel Corporate products to sector of assignment</span></li>
<li><span>Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth.&nbsp;</span></li>
<li><span>Create exceptional opportunities to sell special products like E1 PRI, Data Centre Services and Smart Advertising in the sector</span></li>
<li><span>Grow (upsell/cross-sell) the usage of Corporate products in the allocated sector</span></li>
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<p><span><strong>Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement</strong></span></p>
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<li><span>Drive the sale and activation of the above products across the sector.</span></li>
<li><span>Maintain and manage database of all Corporate customers in your sector</span></li>
<li><span>Update the top 20 accounts KPI dashboard weekly to effectively access Airtel’s RMS.</span></li>
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<p><span><strong>Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures</strong></span></p>
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<li><span>Monitor the activities of competition and develop or recommend counter measures to win competition.</span></li>
<li><span>Report various CUG packages by competition and customers' special promotional activities</span></li>
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<p><span><strong>Responsible for the day-to-day management of all customer’s concerns and enquires</strong></span></p>
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<li><span>Develop good relationship management processes with both existing accounts and prospective customers.</span></li>
<li><span>Liaise with support teams to ensure prompt and adequate resolution of all customers’ complaints.</span></li>
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<p><span><strong>Responsible for the weekly and monthly reports on customer activities, bill delivery and collection in the sector of assignment</strong></span></p>
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<li><span>Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm</span></li>
<li><span>Follow up with respective Service Executives and Finance to ensure bills are delivered and payments received promptly</span></li>
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<p><span><strong>Responsible for Revenue Assurance</strong></span></p>
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<li><span>Encourage all existing customers to pay their bills timely to avoid barring.&nbsp;&nbsp;</span></li>
<li><span>Reduce debt portfolio and churn within sector.</span></li>
<li><span>Escalate all price review and service quality issues to avoid churn</span></li>
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