Job Description
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Provides specialist knowledge and executes account development strategies and sales business plans in order to achieve small-sized sales targets.
Responsibilities
- Carry out standard customer service activities and handle simple customer inquiries.
- Assess compliance with established standards and protocols for parts of routine inquiries.
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
- Enter data into standard branch systems, sorting and filing materials relating to transactions at the counter.
- Enter customer name and address into the CRM system at point of purchase to ensure that the organization has the relevant information to support follow-up sales and service actions.
- Ask the customer to identify which product or service they are interested in purchasing and how they intend to use it.
- Greet customers (on incoming calls or in store) and engage them in conversation to build rapport.
- Input content into standard templates. Also take responsibility for collating materials and photocopying them.
- Respond to requests for information about the availability of people or facilities to assist in arranging business meetings.
- Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
- Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
Competencies
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Optimizes Work Processes
- Plans and Aligns
Education
Matriculation Certificate (Matric)
Closing Date
10 June 2026 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Apply Now ↗
{# Career advice — internal links into the editorial corpus.
related_articles is already computed by the view
(build_related_articles_for_job, never empty) but was
never rendered, so every job page passed ZERO link
equity to the publications. This is the highest-leverage
SEO/AEO internal-linking surface (thousands of job pages
× 3 descriptive-anchor links into the article cluster). #}
How well do you match?
Get an instant AI match score for this role — free, takes 3 minutes.
Tailor your CV for this role
The concierge rewrites your whole CV and writes a matching cover letter for this job — opens right here, nothing to paste.
Tailor My CV to This Job ✍️