Operations Supervisor

Responsibilities:

• Sign in operators, conduct morning briefings, and confirm bike/battery readiness.
• Monitor operator movements, resolve delivery or payment issues, and manage escalations.
• Manage vehicles, EV batteries, and operational kits; raise maintenance needs early.
• Reconcile POS and transfer payments daily.
• Liaise with local government agencies and law enforcement officers.
• Submit daily reports covering deliveries, revenue, incidents, attendance, and performance.
• Enforce minimum daily trip targets and ensure policy compliance.
• Support rider coaching, discipline, and operational efficiency.

Requirements:

• Good first degree in any discipline.
• 3-4 years of direct experience managing teams of bike riders
• Very good knowledge of Lagos Mainland or Island road network and geography
• Experience with Uber, Bolt, MAX, Gokada, or on-demand operations
• Strong leadership, communication, and problem-solving skills.
• Tech-savvy: delivery apps, navigation, POS, and basic reporting.

Work Environment:

• Flexible hours; operators start early and may close late, so the supervisor may be required to work accordingly.
• Weekends or holidays may apply.
• Base location: Lagos Island or Lagos Mainland.
• Job Type: Full-time, permanent.
• Work Location: In person.

Location:

• Island applicants should be residents around the Lekki/Ajah axis.
• Mainland applicants should be residents within the core Lagos metropolitan area