Receptionist

,

,

• . No extra tags, no CSS, no inline styles. Must preserve all original content word-for-word. Must not add, remove, summarize, or rephrase. Must keep original text exactly as is, but wrap appropriately. We need to identify sections and wrap headings in

  . The original uses for headings. We need to replace with

  . Also need to keep bold? The instruction says use

  for section headers. It doesn't say we need to keep bold; we just need to use

  tags. The content inside should remain same, including any tags? The original includes tags inside headings. We need to preserve all original content word-for-word, but we can replace the with

  ? That would change the markup, but the content inside remains same. The instruction: "Use

  for section headers (e.g. Responsibilities, Qualifications, Requirements, Education, Experience, Skills, How to Apply, Key Duties, About the Role)". It doesn't say we must keep tags; we can replace them with

  . However we must preserve all original content word-for-word — do not add, remove, summarise, or rephrase. Changing to

  is not adding or removing words, but it's changing tags. The content inside remains same. The instruction about preserving content word-for-word likely refers to the textual content, not the markup. So we can replace with

  as that is a tag change, not altering words. That should be fine. We need to wrap each section header in

  . The headings appear as KEY WORK OUTPUT AND ACCOUNTABILITIES, DISRUPTIVE INNOVATION, Patient admissions and data quality, Financial Risk Management and adhering to Standard Operating Procedures, General Inquiries and query resolution, Answering calls and telephone etiquette, Maintaining Reception Area:, Confidentiality and Privacy, Policies and Standard Operating Procedures, Implementing digitisation, and data solutions for the benefit of our business and patients., TRANSFORMATION OF OUR SOCIETY, Stakeholder relationships, Teamwork, SKILLS PROFILE, EDUCATION, WORK EXPERIENCE, KNOWLEDGE, NETCARE VALUES AND BEHAVIOURS, Netcare Values, The Netcare Way. Also there are some at top: "We provide meaningful careers that connect people with purpose." etc. Those are not section headers but bold text. Should we wrap them? Probably not; they are just bold paragraphs. Use

  for introductory paragraphs and general text. So we keep them as

  with the bold text inside? The instruction: Use

  for introductory paragraphs and general text. So we can keep the inside the

  . That's okay. We need to output only HTML, no extra commentary. Let's parse the job description text: It starts with:

  We provide meaningful careers that connect people with purpose.

  We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

  Netcare invites you to be part of our journey.

  The Receptionist has exceptional interpersonal communication and people skills and is the first point of contact to the visitors and patients of the hospital. The role involves greeting and assisting patients, handling phone calls, handling queries with various stakeholders, managing admissions, assist patients with the digital platforms i.e. Netcare mobile app etc., and performing administrative tasks to ensure the efficient functioning of the hospital reception desk. The ideal receptionist must be a friendly, organized, and proactive individual with excellent communication skills and a strong understanding of hospital operations.

  KEY WORK OUTPUT AND ACCOUNTABILITIES

  DISRUPTIVE INNOVATION

  Greeting Patients & Visitors:

  • Provide a warm and friendly welcome to patients, visitors, doctors and other stakeholders.
  • Direct patients to appropriate departments and/ or wards and ensure they are comfortable while they wait.
  • Assist patients and visitors with general information about hospital services, locations, and procedures.

  Patient admissions and data quality

  ... many
  • items ...

  etc. We need to output clean HTML with

  for paragraphs,

  for section headers,

  • for list items. We must preserve all original content word-for-word, including HTML entities like & and formatting like etc. But we cannot keep
    maybe we can just output empty
    as is? The instruction says preserve all original content word-for-word, so we must keep those empty paragraphs as
    . However we cannot use style attributes because not allowed (no inline styles). The original includes
    . That's a style attribute, which is not allowed. We need to remove it? The rule: "No CSS classes, no inline styles, no
    s, no
    tags". So we must remove the style attribute. But we must preserve content word-for-word? There's a conflict. The instruction says preserve all original content word-for-word — do not add, remove, summarise, or rephrase. But also we must not use inline styles. So we need to remove the style attribute but keep the tag? The content includes the style attribute; removing it would be removing part of the content. However the instruction about tags says no inline styles, so we must not output them. Probably we should output

    without style. That is removing the style attribute, which is a change. But the instruction about preserving content may refer to textual content, not attributes. Might be okay. Better to output

    as is, but without style attribute. That removes the attribute, which is a change. But maybe we can keep the attribute? Not allowed. So we must drop it. Similarly, there are

    repeated. We'll output

    . Now we need to wrap each heading with

    . For example:

    KEY WORK OUTPUT AND ACCOUNTABILITIES

    becomes

    KEY WORK OUTPUT AND ACCOUNTABILITIES

    but we need to keep it inside a

    ? The rule: Use

    for section headers. So we can output

    KEY WORK OUTPUT AND ACCOUNTABILITIES

    directly, not wrapped in

    . That would be a header, not a paragraph. That's fine. But the original had

    ...

    . So we replace the

    ...

    with

    ...

    . That removes the

    tags around it. That's okay because we are not adding or removing words, just changing tags. The content inside remains same. Now we need to output the whole thing as a single HTML snippet. Let's construct step by step. Start:

    We provide meaningful careers that connect people with purpose.

    We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

    Netcare invites you to be part of our journey.

    The Receptionist has exceptional interpersonal communication and people skills and is the first point of contact to the visitors and patients of the hospital. The role involves greeting and assisting patients, handling phone calls, handling queries with various stakeholders, managing admissions, assist patients with the digital platforms i.e. Netcare mobile app etc., and performing administrative tasks to ensure the efficient functioning of the hospital reception desk. The ideal receptionist must be a friendly, organized, and proactive individual with excellent communication skills and a strong understanding of hospital operations.

    KEY WORK OUTPUT AND ACCOUNTABILITIES

    DISRUPTIVE INNOVATION

    Greeting Patients & Visitors:

    • Provide a warm and friendly welcome to patients, visitors, doctors and other stakeholders.
    • Direct patients to appropriate departments and/ or wards and ensure they are comfortable while they wait.
    • Assist patients and visitors with general information about hospital services, locations, and procedures.

    Patient admissions and data quality

    • Obtain and verify patient personal, medical aid and/ or insurance information during admission / opening of case.
    • Maintain accurate and up-to-date patient records within the SAP system, by confirming information with patient with every Emergency Department visit and/or admission to hospital.
    • Ensure that all relevant consent is obtained, and Terms and Conditions are completed, explained, and signed by the patient and/or person responsible for the account as per Standard Operating Procedures.
    • Admitting patients into the Hospital which includes Online pre-admissions, direct admissions etc. in a timely, professional manner.
    • Accurate recording of patient, contact person and person responsible for the account information into the SAP system.
    • Verification and validation of the information received in the admission of the patient.
    • With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed.
    • Obtain and appropriately store (attach to SAP system) all the necessary documentation if not done online i.e. Netcare MobileApp or MNO.
    • Ensure all payments or letters of guarantees are received prior to admission and recorded accordingly on the case.
    • Obtain and follow up on authorisations required for patient admission, make relevant scratch notes on SAP where required.
    • Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.
    • Seamless patient journey:  create an experience where all aspects of the patient journey are well coordinated, efficient and in a welcoming manner.  This involves a smooth and high-quality admission process, ensuring the patient feels supported and well-informed every step of the way.

    Financial Risk Management and adhering to Standard Operating Procedures

    • Receive payments in the form of cash and credit cards and process receipt as per standard operating procedure.
    • Generate accurate receipt for all payments received and ensure that the receipt made out for the correct value, method of payment and to the person making the payment.
    • Deposit all received funds into the secure drop safe, and balancing and reconciliation of payments.
    • Management of the petty cash float when required.
    • Ensure accurate collection of medical aid co-payments from patients, in accordance with their medical and and/ or insurance plans and benefit details (verify on the SAP popup messages for upfront co-payment collections).
    • Verify Patient Information:
      • Confirm, verify, and validate personal details such as name, date of birth, contact information, and address.
      • Ensure that all required identification documents (e.g., ID card, medical aid card, letter of guarantee etc.) are provided and verified.
    • Accurate admission of medical aid, international, COID etc. patients with all verifications and validations completed upon admission.
    • Ensure relevant authorisations are obtained for medical aid patients.
    • Verify and collect the necessary documentation for COID (Compensation for Occupational Injuries and Diseases) patients upon admission, in line with the hospital’s standard operating procedures.
    • Ensure correct, valid, and relevant letter of guarantee is obtained for international patients upon admission as per standard operating procedures.
    • Ensure full estimated deposit is collected upfront for private and international private patients as per standard operating procedures.

  General Inquiries and query resolution, Answering calls and telephone etiquette

  • Answer phone calls in a professional manner, provide information, transfer calls to relevant departments, and address general inquiries.
  • Assist with patient information and help direct inquiries regarding services, procedures, and locations.
  • Address patient inquiries or concerns via phone and provide helpful information or referrals.
  • Attending to general walk in inquiries and assisting in the resolution thereof in a professional manner
  • Assist with any ad-hoc duties assigned by Reception Management.
  • Maintain and sustain effective working relationships with all internal and external stakeholders.
  • Attend to patients / customers / visitors both telephonically and in person in a professional manner.
    • Answer extensions within three rings, by identifying the company and yourself in a friendly and professional manner.
    • Accurately record messages in the appropriate message book and ensure that the messages are delivered.
      • Transfer all calls immediately and correctly.
      • Screening telephone calls or transferring them to other members of staff, doctors etc.
  • Handling of basic enquiries from patients.
  • General tasks:
    • Maintain administrative records to the system and report statistics when required or requested by managment.
    • Performs general administration duties from time to time.
  • Participate in monthly team meetings to discuss issues and give feedback.
  • Ensure communication to the line manager should the staff member be absent/late for work for whatever reason, as per HR policies.
  • Providing constant feedback to patients being admitted on their admission status.

  Maintaining Reception Area:

  • General tasks including, but not limited to:
    • Responsible for the preparation of the reception area for each working day and have all front desk activities fully operation at the start of business hours.
    • Ensure the reception area is clean, organized, and stocked with necessary materials (marketing brochures, water in dispensers where applicable etc.).
    • Monitor the waiting area and keep patients informed of any delays.
    • Maintain a professional and welcoming environment.
    • Performs general administration duties from time to time.
    • Consistently maintain a professional appearance by adhering to the dress code and wearing the appropriate Netcare uniform in compliance with the uniform policy.

  Confidentiality and Privacy

  • Protect patient privacy and comply with all privacy regulations.
  • Ensure that all sensitive information is managed confidentially and securely.

  Policies and Standard Operating Procedures

  • Awareness of all relevant policies and standard operating procedures
  • Adherence to all these policies and standard operating procedures
  • Adherence to internal control frameworks and quality standards
  • Reporting of any known transgression to these policies and standard operating procedures to your line manager

  Implementing digitisation, and data solutions for the benefit of our business and patients.

  • CareOn adoption of electronic patient records
  • Online admissions

  TRANSFORMATION OF OUR SOCIETY

  Stakeholder relationships

  • Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
  • Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.

  Teamwork

  • Actively participate as a member of a team to achieve goals
  • Personal and professional development
  • Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
  • Keep up to date with Netcare’s evolving policies and procedures.

  SKILLS PROFILE

  EDUCATION

  Essential

  • Grade 12 or equivalent NQF Level 4 Qualification.
  • Computer proficiency
  • Person living with Disability would be Advantageous

  WORK EXPERIENCE

  Preferred

  • Previous experience in a hospital environment.
  • SAP ISH Experience
  • Experience in a customer service role (preferred)

  KNOWLEDGE

  Essential

  • Competency in data entry, verbal communication, and customer service.
  • Exceptional Interpersonal communication skills

  Preferred

  • Knowledge of medical