State Business Manager - North

<div>
<strong>Why Airtel Africa?</strong>
</div>
<div>
<br>
&nbsp;
</div>
<div>
&nbsp;At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
</div>
<div>
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
</div>
<div>
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
</div>
<div>
&nbsp;
</div>
<div>
<strong>About the Role:</strong>
</div>
<div>
&nbsp;
</div>
<div>
<span>The purpose of the job is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion.</span>
<br>
&nbsp;
</div>
<div>
<div>
<strong>Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.</strong>
</div>
<div>
<br>
&nbsp;
</div>
</div><p><span><strong>Educational Qualifications&nbsp;&nbsp;</strong></span></p>
<ul>
<li><span>Bachelor’s degree in Management or related Social Sciences</span></li>
<li><span>Masters in Business Administration is an advantage&nbsp;</span></li>
</ul>
<p><span><strong>Relevant Experience &amp; Functional / Technical Skills</strong></span></p>
<ul>
<li><span>Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry,&nbsp;</span><span>with at least 4 years at&nbsp;middle management level</span></li>
<li><span>Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies&nbsp;</span></li>
<li><span>Extensive sales and business development experience with proven expertise in revenue generation and growth&nbsp;</span></li>
<li><span>Excellent product knowledge</span></li>
</ul>
<p><span><strong>Other requirements&nbsp;</strong></span></p>
<ul>
<li><span>Excellent Relationship Management skills&nbsp;</span></li>
<li><span>Excellent Numerical Acumen and Analytical thinking skills&nbsp;</span></li>
<li><span>Excellent presentation and communication skills&nbsp;</span></li>
<li><span>Excellent and proven leadership skills&nbsp;</span></li>
<li><span>Team Player: Independent, confident and objective</span></li>
<li><span>Attention to details</span></li>
<li><span>Excellent at driving Execution Excellence</span></li>
<li><span>A strong Customer – centric orientation&nbsp;</span></li>
</ul><p style="margin-left:0in"><span><strong>Increase revenue earning customer net additions – Prepaid</strong></span></p>
<ul>
<li><span>Identify and formulate zonal sales strategies to help drive gross additions</span></li>
<li><span>Monitor churn &amp; grace periods</span></li>
<li><span>Supervise health of acquisitions and compliance on activations</span></li>
<li><span>Oversee activating connections as per the stipulated turnaround times</span></li>
</ul>
<p style="margin-left:0in"><span><strong>Increase revenue earning customer net additions – Postpaid</strong></span></p>
<ul>
<li><span>Identify and formulate zonal sales strategies to help drive gross additions</span></li>
<li><span>Monitor churn &amp; grace periods</span></li>
<li><span>Supervise health of acquisitions and compliance on activations</span></li>
<li><span>Oversee activating connections as per the stipulated turnaround times</span></li>
</ul>
<p style="margin-left:0in"><span><strong>Achieve net revenue of the zone</strong></span></p>
<ul>
<li><span>Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone&nbsp;</span></li>
<li><span>Propose and drive VAS Up selling activities&nbsp;</span></li>
<li><span>Drive the reduction of recharge turnovers and first bill churn &amp; zero recharge.</span></li>
</ul>
<p style="margin-left:0in"><span><strong>Delivery on channel satisfaction score</strong></span></p>
<ul>
<li><span>Implement the audit and review of channel partners &amp; distributors to ensure Healthy ROI of&nbsp;</span></li>
<li><span>Monitor the timely disbursement of claims to the market, regular trade service.</span></li>
<li><span>Conceptualize, design and implement channel delight activities</span></li>
</ul>
<p style="margin-left:0in"><span><strong>Expand distribution width and depth</strong></span></p>
<ul>
<li><span>Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents</span></li>
<li><span>Ensure expansions to align to dimensioned number of Active Easy Charge Outlets</span></li>
<li><span>Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets</span></li>
</ul>
<p><span><strong>Network coverage &amp; quality</strong></span></p>
<ul>
<li><span>Network optimization</span></li>
<li><span>New sites ROI and deployment</span></li>
<li><span>Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone</span></li>
</ul>
<p style="margin-left:0in"><span><strong>Delivery showroom experience&nbsp;</strong></span></p>
<ul>
<li><span>Identify and formulate customer service delivery strategies to help improve customer satisfaction scores</span></li>
<li><span>Ensure provision of standard infrastructure at zonal showrooms</span></li>
<li><span>Ensure showroom employees are upskilled in industry training and certifications for the role</span></li>
</ul>
<p><span><strong>Achieve employee engagement scores in line with the engagement target for the business area&nbsp;</strong></span></p>
<ul>
<li><span>Continuously motivating the front-line employees through leadership by examples&nbsp;</span></li>
<li><span>Implement all action plans that will address hygiene issues etc. From engagement survey</span></li>
</ul>