State Helpdesk Officer - Ogun

<p>The International Institute of Tropical Agriculture seeks suitable Nigerian nationals for the position below at the Institute’s Headquarters in Ibadan.</p><p></p><p><strong>Position:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;State Helpdesk Officer </strong></p><p><strong>Contract:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2-year renewable contract&nbsp;</strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><p><strong>Location: Ogun</strong></p><p><strong>Closing Date: 21 September 2026</strong></p><p></p><p><strong>DUTIES</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program's complaints and feedback mechanism and safeguarding procedures.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Uphold IITA's safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Perform other related duties as assigned by the supervisor</p>