State Helpdesk Officer - Oyo

The International Institute of Tropical Agriculture seeks suitable Nigerian nationals for the position below at the Institute's Headquarters in Ibadan.

Position: State Helpdesk Officer

Contract: 2-year renewable contract

Location: Oyo

Closing Date: 21 September 2026

DUTIES

• Operate the state-level program help desk (in person, by phone and/or through other designated channels), responding to enquiries from prospective and enrolled participants, community members and partners in a timely and courteous manner.
• Provide accurate information on program eligibility, application procedures, training schedules, Youth Agribusiness Park access, and available support services (finance linkage, starter kits, mentorship).
• Receive, log and route participant and community feedback, questions and complaints (including safeguarding-sensitive concerns) to the appropriate focal point, in line with the program's complaints and feedback mechanism and safeguarding procedures.
• Support outreach and community sensitization activities to raise awareness of the program, particularly among young women, persons with disabilities, and internally displaced youth.
• Maintain an organized, up-to-date log/database of enquiries, referrals and resolutions for reporting and continuous improvement purposes.
• Support monitoring of relevant local policy, regulatory and market developments affecting youth agribusiness in the state, and flag emerging issues to the State Field Coordinator and PMO.
• Assist with registration, attendance tracking and basic support during training sessions, cohort enrolment and Youth Agribusiness Park events.
• Coordinate with the State Training Officer, State Admin and Logistics Officer, and other state team members to ensure participants receive consistent and accurate information.
• Prepare periodic summary reports on help desk activity, common enquiry themes, and feedback trends for the State Field Coordinator and PMO.
• Uphold IITA's safeguarding, confidentiality and code-of-conduct standards in all interactions with participants and the community.
• Perform other related duties as assigned by the supervisor