Team Lead Internal Communications & Content Management

<p><strong>DUTIES &amp; RESPONSIBILITIES</strong></p><p><span style="color: windowtext; font-family: &quot;Calibri Light&quot;, sans-serif;"><span style="font-size: 12pt;"><strong>Strategic Communication &amp; Engagement</strong></span></span><br><span style="color: windowtext; font-family: &quot;Calibri Light&quot;, sans-serif;"><span style="font-size: 12pt;">Ensure a minimum of 75% staff awareness and understanding of the Bank’s strategy, products, services, and initiatives at all times.</span></span></p><p><span style="color: windowtext; font-family: &quot;Calibri Light&quot;, sans-serif;"><span style="font-size: 12pt;">Translate complex strategies into clear, relatable, and engaging communication for diverse staff cadres and demographics.</span></span></p><p><span style="font-family: &quot;Calibri Light&quot;, sans-serif;"><span style="font-size: 12pt;">Build a strong sense of purpose and alignment to the Bank’s mission, vision, and brand pillars.</span></span></p><p><span style="color: black; font-family: &quot;Calibri Light&quot;, sans-serif;"><span style="font-size: 12pt;">Gatekeeper for internal communications dissemination by verifying and validating content for accuracy; checking brand, legal and regulatory implications. This requires a high level of attention to detail and an understanding of the brand, strategic business functions, strategic resource functions, products, regulatory issues, compliance and organizational policies.</span></span></p><p><span style="font-family: &quot;Calibri Light&quot;, sans-serif;"><span style="font-size: 12pt;">Disseminate strategy across board and adapt overall objectives without dilution using language that drives clarity and understanding. This requires a constant awareness of the pulse of the Bank and a good understanding of the various dynamics within - staff cadres, roles (front office/back office), demographics, psychographics and operational cycles.&nbsp;</span></span></p><p><span style="color: black; font-family: &quot;Calibri Light&quot;, sans-serif;"><span style="font-size: 12pt;">Ability to tease out WIIFM and WIIFB is also very key.</span></span></p><p><span style="font-family: &quot;Calibri Light&quot;, sans-serif;"><span lang="EN-GB" style="font-size: 12pt;">Stakeholder management and engagement amongst several business units and resource functions to achieve synergy in communications across the Group to increase awareness and in-depth knowledge, promote cross-selling and achieve uptake in the Bank’s products among staff.</span></span></p><p><span style="font-family: &quot;Calibri Light&quot;, sans-serif;"><span lang="EN-GB" style="font-size: 12pt;">Design strategy, plan &amp; design content, design campaigns, schedule deployment of the Bank’s products, services and initiatives to facilitate engagement.</span></span></p><p><span style="color: windowtext; font-family: &quot;Calibri Light&quot;, sans-serif;"><span style="font-size: 12pt;">Support the department’s Information Security Management Systems and Business Continuity Management activities to ensure compliance (BCM Champion).&nbsp;</span></span></p><p><span style="font-family: &quot;Calibri Light&quot;, sans-serif;"><span style="font-size: 12pt;">Ensure staff compliance with the principles and policies in the Information Security Handbook through message clarity and appropriate frequency of communications</span></span></p><p>&nbsp;</p><p><span style="font-family: &quot;Calibri Light&quot;, sans-serif;"><span lang="EN-GB" style="font-size: 12pt;"><strong>Education</strong></span></span></p><p><span style="font-family: &quot;Calibri Light&quot;, sans-serif;"><span lang="EN-GB" style="font-size: 12pt;">Minimum Education: First Degree in social sciences or related discipline</span></span></p><p><span style="font-family: &quot;Calibri Light&quot;, sans-serif;"><span lang="EN-GB" style="font-size: 12pt;"><strong>Experience</strong></span></span></p><p><span style="font-family: &quot;Calibri Light&quot;, sans-serif;"><span style="font-size: 12pt;">Minimum 5 years’ experience, knowledge of quantitative &amp; qualitative market research, record keeping &amp; customer service relationship management. Proficiency in Microsoft word, PowerPoint &amp; Excel is essential.</span></span></p><div><p>&nbsp;</p></div>