Transplant Recipient Coordinator

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

The incumbent will be responsible for the coordination of organ transplantation. The Transplant Coordinator will further serve as a liaison and provide consultation and education services to support standards of care.

Legal

• Ensure strict adherence to the National Health Act 61 of 2003 and Human Tissue Act No 65 1983 as amended.
• Report any potential transgression of the above-mentioned legislation, or other legislative control relating to transplantation and Nursing.

Record keeping

• Keep accurate patient records at all times in compliance with inherent to Netcare administration policy.
• Maintains statistics, correspondence, and communication.
• Assistance with administrative tasks of staff on leave.

Financial

• Provides service providers with directions and details for billing purposes.
• Collection and collation of all accounts relating to the donor and recipient as per Netcare Group and Transplant Standard Operating Policies.
• Financial control and maintaining scrutiny on all accounts ensuring the correct tariffs and billings are in line with standard departmental arrangements.
• Financial records to be filed according to unit standards.
• Always ensure cost effectiveness.

TRANSFORMATION OF OUR SOCIETY

Communication and Working Relations

• Maintain good working relationships with medical personnel, patients, and their families.
• Regular talks and visits to units to enhance working relationships.
• Provide care, advice, and compassion to all patients.
• Excellent verbal and written communication skills.

Education

• Provides education and consultation about organ donation and transplantation for medical, nursing and paramedical staffing order to ensure organ referrals.
• Provides professional presentations in formal lecturing environment.
• Utilizes professional presentation skills of specialised knowledge of subject.
• Participates in policy formation and implementation.
• Participates in conferences, rounds, or meetings in relation to transplantation by providing education and direction.
• Determines and implements short, medium and long term educational projects.

Personal and professional development

• Assumes responsibility for own personal and professional development by participation of 16 hours of in service training per year.
• Embarks on own research/projects or assists with ongoing research/projects.
• Keep up to date with Netcare’s evolving policies and procedures.
• Keep abreast of current research in their discipline.

BEST AND SAFEST PRACTICE

Transplant Coordination

• Ensure the promotion of evidence based practise relating to the potential organ donor and management.
• Serves as an 24hour consultant to nurses and other health professionals with regards to organ donation.
• Scientific early on site evaluation of potential organ donor
• Ensure viability of referred organs.
• Obtain consent for organ retrieval from relatives of potential organ donors.
• Maintain clinical support of a potential donor.
• Communicates effectively and diplomatically with recipient coordinators, transplant Surgeons and Physicians.
• Liaises with blood bank, laboratory, and all relevant departments in order to track samples, optimise progress and expedite result availability.
• Collaborates with and refers suitable organs to other centres within the regions and
• Coordinates the vital step by step prerequisites and arrangements required by the transplant team for procurement of organs including theatre, units, anaesthetists, flights, hospital managers, matrons, state pathologists, etc.
• Coordinates other centres team’s arrival for organ procurement e.g. ambulance transfers, support staff, etc.
• Determines logistical feasibility and financial implication concerning transfers, flights, and all donor costs.
• Trouble shoots, locates, and sources equipment and resources not available at procurement centres.
• Arranges flights and transfers according to flight protocol (including ODF flights).
• Provides procurement support and advise including attendance in theatre to ensure that the retrieval is efficient and professional.
• Responsible for the coordination of the recovery and preservation of donated organs.
• Assists with packaging of procured organs and dispatch of organs to transfer centres.
• Promote organ transplant awareness in relevant groups.
• Participate in the development and implementation of protocol and standards of care for the potential organ donor in collaboration with the multidisciplinary team thus enhancing the outcome of the transplanted patient.
• Refer patients or families for assistance utilising health system and community resources as appropriate.
• Participate in organ transplant program planning and management within the health system.

SKILLS PROFILE

EDUCATION

Required

• General registered nurse practitioner with current registration with SANC.
• 2 - 5 years post registration experience in ICU.
• Two years’ experience post registration.
• Professional indemnity.
• Critical care/Trauma registration with experience in these areas is recommended.
• Diversity training recommended.

WORK EXPERIENCE

Required

• A minimum of 5 years ICU or Trauma experience.
• A minimum of 2 years clinical experience post qualification.

KNOWLEDGE

Required

• Valid driver’s licence, and availability to travel at all hours.
• Ability to work extended hours.
• Ability to deal with a high stress level resulting from the emotionally and physically draining nature of the work.
• Computer literacy and digital competence and excellent attention to detail and excellent presentation skills.

PHYSICAL REQUIREMENTS

In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

VALUES AND BEHAVIOURS

Netcare Values

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are compassionate about quality care and professional excellence.

• Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
• Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
• Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
• Compassion - The creative, compassionate, and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
• Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity - I always embrace diversity to strengthen inclusivity and belonging.

SKILLS

Customer Focus and Service Delivery

The capacity to identify and respond to the needs of *internal and external customers.

Personal Work Ethic

Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

Capacity to establish constructive and effective relationships.

Communication

The capacity to clearly present information, either written or verbal.

Teamwork

Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.
• Travel to support the functions of the role will be required.

Legal

• Ensure strict adherence to the National Health Act 61 of 2003 and Human Tissue Act No 65 1983 as amended.
• Report any potential transgression of the above-mentioned legislation, or other legislative control relating to transplantation and Nursing.

Record keeping

• Keep accurate patient records at all times in compliance with inherent to Netcare administration policy.
• Maintains statistics, correspondence, and communication.
• Assistance with administrative tasks of staff on leave.

Financial

• Provides service providers with directions and details for billing purposes.
• Collection and collation of all accounts relating to the donor and recipient as per Netcare Group and Transplant Standard Operating Policies.
• Financial control and maintaining scrutiny on all accounts ensuring the correct tariffs and billings are in line with standard departmental arrangements.
• Financial records to be filed according to unit standards.
• Always ensure cost effectiveness.

TRANSFORMATION OF OUR SOCIETY

Communication and Working Relations

• Maintain good working relationships with medical personnel, patients, and their families.
• Regular talks and visits to units to enhance working relationships.
• Provide care, advice, and compassion to all patients.
• Excellent verbal and written communication skills.

Education

• Provides education and consultation about organ donation and transplantation for medical, nursing and paramedical staffing order to ensure organ referrals.
• Provides professional presentations in formal lecturing environment.
• Utilizes professional presentation skills of specialised knowledge of subject.
• Participates in policy formation and implementation.
• Participates in conferences, rounds, or meetings in relation to transplantation by providing education and direction.
• Determines and implements short, medium and long term educational projects.

Personal and professional development

• Assumes responsibility for own personal and professional development by participation of 16 hours of in service training per year.
• Embarks on own research/projects or assists with ongoing research/projects.
• Keep up to date with Netcare’s evolving policies and procedures.
• Keep abreast of current research in their discipline.

BEST AND SAFEST PRACTICE

Transplant Coordination

• Ensure the promotion of evidence based practise relating to the potential organ donor and management.
• Serves as an 24hour consultant to nurses and other health professionals with regards to organ donation.
• Scientific early on site evaluation of potential organ donor
• Ensure viability of referred organs.
• Obtain consent for organ retrieval from relatives of potential organ donors.
• Maintain clinical support of a potential donor.
• Communicates effectively and diplomatically with recipient coordinators, transplant Surgeons and Physicians.
• Liaises with blood bank, laboratory, and all relevant departments in order to track samples, optimise progress and expedite result availability.
• Collaborates with and refers suitable organs to other centres within the regions and