UX/UI Design Lead

<p style="text-align:left"><span class="emphasis-2"><b>Let&#39;s Write Africa&#39;s Story Together!</b></span></p><p style="text-align:left"><span class="emphasis-2">Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. </span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description</b></p>na<p style="text-align:inherit"></p><p style="text-align:inherit"></p>Lead the design and delivery of intuitive, customer-centric digital experiences. <br><br>Translate business strategy, customer insights, and UX principles into high-quality user interfaces. <br><br>Ensure digital experiences are consistent, usable, and aligned to customer needs and CX outcomes.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><p><b><span>Core Requirements</span></b><span> </span></p></div><div><ul><li><p><span><span>UX/UI Design Leadership: Oversee design assets, wireframes, prototypes, and design systems.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Customer-Centric Design &amp; Research: Apply research and customer insights to inform solutions.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Digital Product Delivery: Translate concepts into user flows, prototypes, and interface designs.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Design Governance: Maintain standards, accessibility and brand alignment across platforms.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Performance Optimisation: Monitor UX performance metrics and continuously improve experiences.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Team Leadership: Mentor designers and embed design thinking practices across teams.</span></span><span> </span></p></li></ul></div><div><p></p><p><b><span>Experience &amp; Skills</span></b><span> </span></p><ul><li><p><span>Minimum relevant experience of 5 years </span></p></li></ul></div><div><ul><li><p><span><span>Proven UX/UI design experience in digital or CX environments.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience leading design teams or delivery streams.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong capability in prototyping, interaction design, and usability testing.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proficiency in design tools such as Figma or Adobe XD.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong stakeholder engagement and facilitation capability.</span></span><span> </span></p></li></ul></div><div><p></p><p><b><span>Leadership Profile</span></b><span> </span></p></div><div><ul><li><p><span><span>Acts as design authority across customer experience initiatives.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Balances customer needs, business objectives, and technical feasibility.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Drives consistency and quality across all digital touchpoints.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Translates CX strategy into tangible, executable experiences.</span></span><span> </span></p></li></ul></div><div><p></p><p><b><span>Positioning</span></b><span> </span></p></div><div><ul><li><p><span><span>Owns how digital experiences look and feel across customer touchpoints.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Reduces risk of poor adoption and customer frustration.</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Ensures CX strategy is effectively realised through design.</span></span><span> </span></p></li></ul></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Skills</b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Action Planning, Agile Project Management, Computer Literacy, Customer Value Proposition Development, Data Compilation, Evaluating Information, Executing Plans, IT Implementation, Market Analysis, Market Research Analysis, Product Development<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Competencies</b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Business Insight<h3></h3><h3></h3>Collaborates<h3></h3><h3></h3>Cultivates Innovation<h3></h3><h3></h3>Customer Focus<h3></h3><h3></h3>Decision Quality<h3></h3><h3></h3>Drives Results<h3></h3><h3></h3>Ensures Accountability<h3></h3><h3></h3>Interpersonal Savvy<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Education</b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Closing Date</b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>28 May 2026 , 23:59<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><i><b>The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.</b></i></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><i><span class="emphasis-2"><b>The Old Mutual Story!</b></span></i></p>